Cancellation Policy
Effective Date: October 3, 2026
Last Updated: October 3, 2026
At Tresendo, we understand that project requirements and business priorities can change. This Cancellation Policy explains how cancellations, pauses, and changes to video production and editing projects are handled.
By purchasing or engaging Tresendo for services, you agree to the terms outlined below.
1. Project Cancellation
Clients may request cancellation of a project by contacting Tresendo in writing.
Cancellation requests should be sent to:
Email: [Insert Cancellation/Support Email]
A cancellation is considered effective once Tresendo confirms receipt of the request.
Because our team may begin work shortly after a project is approved, cancellation eligibility may depend on the stage of the project.
2. Cancellation Before Work Begins
If a client cancels a project before production or editing work has started, Tresendo may provide a refund of eligible amounts paid, less any non-refundable fees or expenses that have already been incurred.
Any applicable refund will be reviewed based on the specific project and agreement.
3. Cancellation After Work Has Started
If cancellation occurs after editing, production, research, scripting, design, or other project work has started, the client may be responsible for payment for work already completed.
Any unused portion of a prepaid service may be reviewed for a potential refund at Tresendo’s discretion and subject to the applicable service agreement.
Work that has already been completed, delivered, or approved is generally non-refundable.
4. Cancellation of Ongoing Services
For recurring or ongoing services, clients may request cancellation by providing written notice.
Unless otherwise agreed in a written service agreement, cancellation will generally take effect at the end of the current billing or service period.
Any work already completed or in progress before the effective cancellation date remains subject to payment.
5. Project Pauses
Clients may request to temporarily pause a project.
A project pause may affect the original delivery schedule. Tresendo may adjust the production timeline based on team availability, the length of the pause, and changes to the project requirements.
If a project remains inactive for an extended period, Tresendo may require the project to be rescheduled or closed.
6. Changes to Project Scope
A request to significantly change the original project scope may require additional time or fees.
Examples may include:
- Major changes to the approved creative direction
- New footage or assets requiring substantial additional editing
- Significant changes after approval
- Additional videos or deliverables
- Additional formats or versions
- New requirements not included in the original agreement
Tresendo will communicate any applicable additional costs or timeline changes before proceeding with substantial additional work.
7. Cancellation Due to Client Delay
If a project is delayed because required footage, information, approvals, feedback, or other materials are not provided within a reasonable timeframe, the delivery date may be adjusted.
If a project remains inactive for an extended period due to client delays, Tresendo may pause or close the project.
Any work already completed remains payable.
8. Cancellation by Tresendo
Tresendo reserves the right to cancel or decline a project when reasonably necessary, including circumstances involving:
- Violation of applicable laws
- Abusive, threatening, or inappropriate behavior
- Fraudulent activity
- Misuse of our services
- Requests that we cannot reasonably or legally fulfill
- Failure to provide required information or payment
- Other circumstances that make continued work impractical
If Tresendo cancels a project for reasons unrelated to the client’s conduct and the client has paid for services that have not been performed, Tresendo will review the applicable unused amount for a refund.
9. Refunds Following Cancellation
When a refund is approved, it will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Third-party payment processing fees, transaction fees, or other non-refundable charges may be deducted where applicable.
10. Non-Refundable Work
The following may be non-refundable once work has been performed or costs have been incurred:
- Completed video editing
- Completed revisions
- Completed research or scripting
- Completed design or production work
- Third-party services purchased specifically for the project
- Custom production expenses
- Work that has already been delivered or approved
The specific terms of a project agreement will control where they differ from this general policy.
11. Subscription or Retainer Services
If Tresendo offers subscription, retainer, or recurring service plans, the applicable agreement or plan terms may contain additional cancellation requirements.
Clients should review the terms provided at the time of purchase or engagement.
Cancellation of a recurring service does not automatically cancel outstanding invoices or amounts already due.
12. How to Request a Cancellation
To request cancellation, please contact Tresendo with:
- Your name
- Company name, if applicable
- Project name
- Email address associated with the project
- Reason for cancellation, if you wish to provide one
Send cancellation requests to:
Email: [Insert Cancellation/Support Email]
We will review your request and confirm the applicable cancellation terms.
13. Disputes
If you have a concern regarding a cancellation, payment, or refund, please contact us first so that we can review the matter and attempt to resolve it directly.
Nothing in this policy is intended to limit any rights you may have under applicable U.S. federal or state law.
14. Changes to This Cancellation Policy
Tresendo may update this Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable laws.
When changes are made, we will update the “Last Updated” date at the top of this page.
15. Contact Us
If you have questions about this Cancellation Policy, please contact us:
Tresendo
Website: Tresendo.com
Email: [Insert Support Email]
Business Address: [Insert Business Address]
Phone: [Insert Business Phone, if applicable]
Tresendo — Your Ideas. Our Craft. Better Video.