Terms & Conditions

Effective Date: October 3, 2026
Last Updated: October 3, 2026

These Terms & Conditions (“Terms”) govern your access to and use of Tresendo.com and the video production, editing, and related services provided by Tresendo (“Tresendo,” “we,” “us,” or “our”).

By accessing our website, requesting our services, submitting a project, or entering into an agreement with Tresendo, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Our Services

Tresendo provides video production, video editing, content repurposing, podcast editing, YouTube-related services, AI-assisted commercial content, SaaS explainer videos, product launch videos, and related creative services.

Specific services, deliverables, timelines, pricing, and project requirements may be defined in a separate proposal, quotation, statement of work, order, or written agreement.

If a project-specific agreement conflicts with these Terms, the project-specific agreement will generally control for that project.

2. Eligibility

You must be legally capable of entering into a binding agreement to use Tresendo’s services.

If you are engaging Tresendo on behalf of a company, organization, or other entity, you represent that you have the authority to accept these Terms on its behalf.

3. Project Requests and Proposals

Before beginning a project, Tresendo may review your requirements and provide a proposal, quote, or project agreement.

Project scope may include:

Type of video
Number of deliverables
Video length
Editing requirements
Production requirements
Creative direction
Delivery format
Estimated timeline
Pricing
Revision terms
Other project-specific requirements

A project does not necessarily begin until the required project information, payment, deposit, approval, or agreement has been received, as applicable.

4. Client Responsibilities

To help us complete projects efficiently, clients are responsible for providing accurate and timely information, materials, and feedback.

Depending on the project, you may need to provide:

Raw video footage
Audio recordings
Images
Logos
Brand guidelines
Product information
Scripts
Screen recordings
Creative references
Access credentials where necessary and appropriate
Feedback and approvals

You are responsible for ensuring that the materials you provide can legally be used for the project.

Delays in providing required materials or feedback may affect the project timeline.

5. Client Materials and Ownership

You retain ownership of the content and materials you provide to Tresendo, subject to any rights belonging to third parties.

By providing materials to us, you grant Tresendo the limited permission necessary to access, process, edit, reproduce, and use those materials solely for the purpose of providing the requested services.

You represent that you have the necessary rights, licenses, and permissions to provide the materials to us.

Tresendo is not responsible for determining whether client-provided materials infringe the rights of third parties.

6. Intellectual Property

Unless otherwise agreed in writing, ownership of final project deliverables will be determined by the applicable project agreement.

Where full ownership or assignment of a final deliverable is included in the project agreement and all applicable amounts have been paid, Tresendo will transfer the agreed rights to the client as specified in that agreement.

Tresendo may retain ownership of:

Pre-existing materials
Internal tools
Editing templates
Workflows
Production techniques
Generic design elements
Stock assets licensed from third parties
Software
AI tools and systems
Other materials that are not specifically created for exclusive client ownership

Third-party assets remain subject to their respective licenses and terms.

7. Portfolio and Promotional Use

Unless otherwise agreed in writing, Tresendo may display completed work in its portfolio, website, social media, presentations, case studies, or other promotional materials.

If a project is confidential or subject to an NDA that restricts promotional use, Tresendo will follow the applicable confidentiality or contractual requirements.

Clients who require complete confidentiality should communicate this before the project begins.

8. Revisions

The number and scope of revisions included in a project will depend on the applicable proposal or project agreement.

A revision generally means reasonable adjustments to the existing creative direction.

A request that substantially changes the original concept, structure, script, footage selection, or project scope may be treated as additional work.

Additional revisions or work outside the agreed scope may result in additional fees and delivery time.

9. Project Timeline and Delivery

Tresendo will make reasonable efforts to meet the estimated delivery timeline communicated for a project.

Delivery times may depend on:

Project complexity
Amount of footage
Client response time
Required revisions
Availability of necessary materials
Third-party services
Changes in project scope

Estimated delivery dates are not guaranteed unless a specific deadline is expressly agreed to in writing.

Client delays may result in corresponding changes to the delivery schedule.

10. Payments and Fees

Clients agree to pay the fees specified in the applicable proposal, invoice, order, or project agreement.

Depending on the project, Tresendo may require:

Full payment before work begins
A deposit
Milestone payments
Recurring payments
Payment upon completion

Payment terms will be communicated before the applicable service begins.

Unless otherwise agreed in writing, invoices are due according to the payment terms stated on the invoice.

11. Late or Failed Payments

If a payment is late, declined, reversed, or otherwise not received, Tresendo may pause work until the outstanding amount is resolved.

Tresendo may also adjust the project timeline to account for the payment delay.

Clients remain responsible for amounts already due under the applicable agreement.

12. Cancellation and Refunds

Project cancellations are governed by Tresendo’s Cancellation Policy and any applicable project-specific agreement.

If work has already begun, the client may be responsible for work completed and expenses incurred before cancellation.

Any refund will be determined according to the applicable cancellation terms, project agreement, and applicable law.

13. Third-Party Services and Assets

Tresendo may use third-party tools, platforms, software, stock media, hosting services, payment providers, AI tools, file-transfer services, and other technologies when necessary to provide services.

Third-party services may have separate terms, licenses, fees, limitations, and privacy policies.

Tresendo is not responsible for outages, failures, restrictions, or changes to third-party services outside our reasonable control.

14. AI-Assisted Production

Depending on the project, Tresendo may use artificial intelligence or AI-assisted tools for certain creative and production tasks.

These may include:

Visual generation
Voiceover assistance
Transcription
Captioning
Editing assistance
Motion or animation
Creative development
Content processing

The use of AI tools will depend on project requirements.

Clients are responsible for ensuring that any materials or instructions they provide for AI-assisted production can legally be used.

Where specific AI-generated or third-party assets are subject to additional licensing restrictions, those restrictions may apply to the final deliverables.

15. White-Label Services

Tresendo may provide white-label services to agencies, consultants, production companies, and other partners.

Where a white-label arrangement applies, Tresendo may perform services behind the partner’s brand.

The partner is responsible for communicating accurate client requirements and ensuring that its own client agreements appropriately address the use of third-party production services.

Confidentiality and non-disclosure requirements may apply to white-label projects when agreed in writing.

16. Confidentiality

Tresendo will take reasonable steps to protect confidential information shared in connection with a project.

Confidential information may include:

Business information
Product information
Unreleased content
Marketing plans
Client lists
Private project materials
Credentials
Financial information
Other information identified as confidential

Information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law may not be considered confidential.

A separate NDA may be used when additional confidentiality protections are required.

17. Website Use

You may use Tresendo.com for lawful purposes only.

You agree not to:

Use the website for fraudulent purposes
Attempt to gain unauthorized access to our systems
Interfere with website security or functionality
Introduce malicious software
Copy or reproduce website content without permission
Misrepresent your identity or authority
Use the website in violation of applicable law

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, users, or systems.

18. Website Content

The information provided on Tresendo.com is for general informational purposes.

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all information will always be complete, accurate, or up to date.

Service descriptions, availability, pricing, timelines, and other information may change without notice.

19. No Guarantee of Business Results

Tresendo provides creative and production services but does not guarantee specific business results.

For example, we do not guarantee:

A specific number of views
Subscribers
Followers
Leads
Sales
Revenue
Advertising performance
Search rankings
Social media engagement
Viral performance

Results can depend on many factors outside our control, including the market, audience, platform algorithms, advertising strategy, competition, and client execution.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.

Tresendo does not make warranties beyond those expressly stated in a written project agreement.

We do not guarantee that the website or services will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Tresendo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of our website or services.

This may include loss of:

Profits
Revenue
Business opportunities
Data
Goodwill
Expected savings

To the maximum extent permitted by applicable law, Tresendo’s total liability arising from a specific project will not exceed the amount actually paid to Tresendo for that project during the applicable period, unless otherwise required by law or expressly agreed in writing.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

22. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Tresendo and its officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms
Your misuse of our services
Your violation of applicable law
Your infringement of third-party intellectual property rights
Materials or information you provide to Tresendo
Your unauthorized use of third-party content

23. Force Majeure

Tresendo will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters
Internet or infrastructure failures
Cybersecurity incidents
Power outages
Government actions
Labor disruptions
War or civil unrest
Major technology failures
Third-party service outages
Other events beyond our reasonable control

Where practical, we will communicate significant delays and work with the client to determine an appropriate next step.

24. Termination

Either party may terminate a project according to the applicable project agreement or Cancellation Policy.

Tresendo may suspend or terminate services if a client materially violates these Terms, fails to make required payments, engages in unlawful conduct, or otherwise creates a significant risk to our business or service providers.

Termination does not eliminate payment obligations for services already provided or amounts already due.

25. Governing Law

These Terms will be governed by the laws of the state in which Tresendo’s applicable business entity is organized, without regard to conflict-of-law principles, unless applicable law requires otherwise.

[Insert State] should be completed with Tresendo’s actual state of formation before publication.

26. Dispute Resolution

If a dispute arises regarding our services, the parties agree to first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved informally, the parties may pursue any remedies available under applicable law.

Any arbitration, mediation, venue, or jurisdiction requirements should be specified in a separate agreement where applicable.

27. Changes to These Terms

Tresendo may update these Terms from time to time to reflect changes to our services, business practices, technology, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website or services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

28. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Entire Agreement

These Terms, together with any applicable proposal, statement of work, invoice, service agreement, NDA, Cancellation Policy, Privacy Policy, or other written agreement, constitute the applicable agreement between you and Tresendo regarding the relevant services.

30. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Tresendo
Website: Tresendo.com
Email: [Insert Support Email]
Business Address: [Insert Business Address]
Phone: [Insert Business Phone, if applicable]

Tresendo — Your Ideas. Our Craft. Better Video.