Refund Policy
Effective Date: October 3, 2026
Last Updated: October 3, 2026
At Tresendo, we are committed to delivering professional video production and editing services that meet the agreed project requirements. Because our services involve time, creative work, production resources, and customized deliverables, refunds are handled based on the status and circumstances of each project.
This Refund Policy applies to payments made for Tresendo’s video editing, video production, content repurposing, podcast editing, commercial production, SaaS video production, YouTube services, and related creative services.
1. General Refund Policy
Refund eligibility depends on the stage of the project, the amount of work completed, expenses incurred, and the terms of the applicable project agreement.
Once work has started, payments are generally non-refundable to the extent that services have already been performed or costs have been incurred.
2. Refunds Before Work Begins
If you request a cancellation before any project work has started, you may be eligible for a refund of the amount paid, subject to any applicable non-refundable fees, transaction charges, or third-party costs.
Refund requests will be reviewed based on the specific project and any applicable written agreement.
3. Refunds After Work Has Started
Once editing, production, research, scripting, design, or other project work has started, refunds are generally limited to any eligible unused portion of the payment, if applicable.
Tresendo may deduct the value of work already completed and any non-refundable expenses incurred specifically for the project.
Completed, delivered, or approved work is generally non-refundable.
4. Dissatisfaction With a Project
We want every project to meet the agreed creative direction and requirements. If you are dissatisfied with a deliverable, please contact us and provide specific feedback.
Where revisions are included in your project agreement, we will use the applicable revision process to address reasonable changes within the original project scope.
A request for a completely different creative direction, concept, script, structure, or substantial change to the original scope may be treated as additional work rather than a refund request.
5. Non-Refundable Services and Costs
The following may be non-refundable once they have been performed, purchased, or incurred:
- Video editing or production work already completed
- Research and scripting services already performed
- Completed revisions
- Custom graphics, animations, or motion design
- Voiceover or production services already purchased
- Third-party software, stock media, or production licenses
- Specialized production expenses
- Work that has already been delivered or approved
- Payment processing or transaction fees where applicable
6. Cancellation and Refunds
If you wish to cancel a project and request a refund, the cancellation will be handled according to our Cancellation Policy and any project-specific agreement.
Cancellation of a project does not automatically result in a full refund. The amount, if any, will depend on the work completed and expenses incurred before cancellation.
7. Subscription and Retainer Services
If Tresendo offers recurring, subscription, or retainer-based services, refund eligibility will be determined according to the applicable service agreement or subscription terms.
Cancellation of a recurring service does not automatically create a refund for services already provided during the applicable billing period.
Any outstanding amounts for completed services remain payable.
8. Duplicate or Incorrect Payments
If you accidentally make a duplicate payment or are charged an amount that was not authorized under your applicable agreement, please contact us as soon as possible.
After reviewing the transaction, Tresendo may issue an appropriate refund where a duplicate or unauthorized charge is confirmed.
9. Refund Request Process
To request a refund, please contact Tresendo in writing with the following information:
- Your full name
- Company name, if applicable
- Email address associated with the project
- Project name or invoice number
- Date of payment
- Reason for the refund request
- Any relevant supporting information
Refund requests should be sent to:
Email: [Insert Billing/Support Email]
10. Refund Review
Each refund request will be reviewed based on the applicable project agreement, the status of the work, services already provided, expenses incurred, and applicable law.
We may request additional information when necessary to evaluate a refund request.
11. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method used for the transaction.
Processing times may vary depending on the payment provider, bank, or financial institution.
Tresendo is not responsible for delays caused by a third-party payment processor or financial institution.
12. Third-Party Payment Providers
Payments may be processed through third-party payment providers. These providers may have their own terms, policies, processing times, and procedures.
Where a refund is issued through a third-party payment provider, the timing of the refund may be subject to that provider’s processing procedures.
13. Chargebacks and Payment Disputes
If you have a concern about a payment, we encourage you to contact Tresendo first so that we can review and resolve the matter directly.
Filing a chargeback does not automatically cancel your contractual payment obligations or invalidate amounts properly due for services already provided.
We reserve the right to provide relevant transaction and project records to a payment processor or financial institution when responding to a disputed transaction.
14. Project-Specific Agreements
Certain projects may have specific refund terms agreed upon in a proposal, statement of work, invoice, contract, or other written agreement.
Where a project-specific agreement contains different refund terms, those terms will generally control for that project.
15. Consumer Rights
Nothing in this Refund Policy is intended to limit any non-waivable rights or remedies you may have under applicable U.S. federal or state law.
16. Changes to This Refund Policy
Tresendo may update this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable laws.
When changes are made, we will update the “Last Updated” date at the top of this page.
17. Contact Us
If you have questions about this Refund Policy or would like to submit a refund request, please contact us:
Tresendo
Website: Tresendo.com
Email: [Insert Billing/Support Email]
Business Address: [Insert Business Address]
Phone: [Insert Business Phone, if applicable]
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