Privacy Policy

Effective Date: October 3, 2026
Last Updated: October 3, 2026

Tresendo (“Tresendo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit Tresendo.com, contact us, submit an inquiry, or use our video production and editing services.

By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us and certain information that is automatically collected when you use our website.

Information You Provide

Depending on how you interact with Tresendo, we may collect:

Full name
Email address
Phone number
Company or organization name
Job title or business information
Project requirements and communications
Billing and payment information
Information submitted through contact or inquiry forms
Files and materials submitted for a project
Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
General website usage information
Cookie and similar technology data

We use this information primarily to operate, secure, maintain, and improve our website and services.

2. How We Collect Information

We may collect information:

Directly from you when you contact us
When you submit a project inquiry
When you request a quote or consultation
When you communicate with our team
When you provide project files or materials
Automatically through website technologies such as cookies
From service providers that support our website and business operations

3. How We Use Personal Information

We may use personal information for legitimate business and service purposes, including to:

Respond to inquiries and requests
Provide quotes and consultations
Deliver video editing and production services
Communicate with clients about projects
Process payments and invoices
Manage client relationships
Deliver and manage project files
Improve our website and services
Maintain website security
Detect and prevent fraud, abuse, or unauthorized activity
Comply with applicable laws and legal obligations
Send service-related communications
Send marketing communications where permitted by law

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without providing additional notice when required by applicable law.

4. Project Materials and Client Content

Tresendo may receive video footage, audio recordings, photographs, graphics, documents, product information, screen recordings, brand assets, and other materials from clients.

We use these materials to provide the services requested by the client.

You represent that you have the necessary rights, permissions, and authority to provide materials to Tresendo for processing and use in connection with the applicable project.

We do not sell client-provided project materials.

We take reasonable measures to limit access to project materials to individuals and service providers who need access to perform the requested services.

5. Cookies and Similar Technologies

Tresendo may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.

These technologies may help us:

Keep the website functioning properly
Remember preferences
Understand website traffic
Measure website performance
Understand how visitors interact with our website
Improve our services and user experience
Measure the effectiveness of marketing activities

You may be able to control cookies through your browser settings and, where applicable, through tools provided on our website.

Some website functionality may not work properly if certain cookies are disabled.

6. Third-Party Service Providers

We may use third-party companies and service providers to help us operate our business and provide our services.

These providers may include companies that assist with:

Website hosting
Website analytics
Payment processing
Email and communications
Cloud storage
File transfer
Customer relationship management
Project management
Marketing and advertising
Website security

These service providers may process personal information on our behalf when necessary to provide their services.

We do not authorize our service providers to use personal information for purposes inconsistent with the services they provide to us, except where otherwise permitted by law.

7. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be collected and processed directly by the applicable payment provider.

Tresendo does not intentionally store complete credit or debit card numbers on its own systems unless specifically stated otherwise.

Payment providers may have their own privacy policies and terms governing their handling of payment information.

8. How We Share Personal Information

We do not sell personal information for money.

We may disclose personal information when reasonably necessary to:

Provide our services
Work with service providers and contractors
Process payments
Maintain and secure our website
Manage business operations
Comply with legal obligations
Respond to lawful requests from government authorities
Protect our rights, property, users, or business
Prevent fraud, security incidents, or unlawful activity
Complete a business transaction such as a merger, acquisition, financing, or sale of assets

Where required by applicable privacy law, we will provide additional information about categories of recipients and the purposes for which information is disclosed.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide requested services
Maintain business and financial records
Communicate with clients
Resolve disputes
Enforce agreements
Meet legal, regulatory, tax, accounting, and security requirements

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal or contractual requirements.

10. Data Security

Tresendo takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no website, transmission method, storage system, or electronic communication can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own accounts, devices, credentials, and project files.

11. Your U.S. Privacy Rights

Depending on your state of residence and applicable law, you may have certain privacy rights regarding your personal information.

These rights may include, where applicable:

The right to know what personal information a business collects
The right to access personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to obtain a copy of certain personal information
The right to opt out of certain forms of sale or sharing
The right to opt out of certain targeted advertising
The right to limit certain uses of sensitive personal information
The right to non-discrimination for exercising applicable privacy rights

Not every right applies in every circumstance. Exceptions and limitations may apply under applicable law.

12. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Depending on the circumstances, these rights may include the right to:

Know what categories and specific pieces of personal information we collect
Know the purposes for which personal information is collected or used
Know the categories of sources from which personal information is collected
Know the categories of third parties to whom personal information is disclosed
Request deletion of personal information, subject to legal exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information where applicable
Limit certain uses or disclosures of sensitive personal information where applicable
Receive equal treatment for exercising privacy rights

California privacy law may require applicable businesses to provide additional disclosures and methods for exercising privacy rights.

13. How to Submit a Privacy Request

To submit a privacy request, contact us using the information below.

Email: [Privacy Email Address]

When submitting a request, please provide enough information for us to reasonably verify your identity and understand your request.

We may request additional information when reasonably necessary to verify that the request is associated with the correct individual and to protect against unauthorized access or fraudulent requests.

Where required by applicable law, we will respond within the applicable statutory timeframe.

14. Do Not Sell or Share My Personal Information

Tresendo does not sell personal information for monetary consideration.

If our website or services engage in activities that constitute “sharing” or targeted advertising under an applicable state privacy law, we will provide any legally required opt-out mechanism, such as a “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link.

15. Children’s Privacy

Tresendo’s website and services are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

16. International Data Transfers

Tresendo may work with clients, contractors, and service providers located in different countries.

As a result, personal information may be processed or stored outside the country in which you reside.

Where applicable, we take reasonable measures to protect personal information during such transfers and processing.

17. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

18. Marketing Communications

Where permitted by law, Tresendo may send promotional or marketing communications about our services, updates, or relevant offers.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary for an existing project, transaction, account, or business relationship.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make material changes, we will update the “Last Updated” date at the top of this page and provide additional notice when required by applicable law.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

Tresendo
Website: Tresendo.com
Privacy Email: [Insert Privacy Email]
Business Address: [Insert Business Address]
Phone: [Insert Business Phone, if applicable]

We take privacy seriously and aim to handle personal information responsibly, transparently, and in accordance with applicable privacy laws.